Customer Support
Carrier Problems

If you cannot receive or make any calls, there are some questions to answer first.

• Do your phones have internal dial tone? Meaning, can you pick up the receiver and hear dial tone?
• Can you call another phone in your office (can you call another extension)?

If you answered no to either question, please call us at 302-792-9200 as this may be a problem with your phone system and not the phone lines.

If your system appears to be up (if you answered yes to either question), there is most likely a problem with your phone lines. Proceed below.

If you are in doubt of who your phone line provider/carrier is, the safest thing to do is find out who you pay every month for your phone service. Also, locating the monthly bill will most likely provide you with the contact information as well.

Here is a list of the most common carriers in our area. Please note, we are only authrorized agents for Netcarrier. This means we cannot call any other provider on your behalf, and they will refuse to talk to us. You will have to reach out to them yourself to report any issues with the serivce. We can assist you in telling you that it is a carrier issue, but you ulimately have to report it yourself.

Windstream (Formerly Cavalier)
24-Hour Tech Support
1-800-347-1991
Support Website

Telesystems, Inc.
24-Hour Tech Support
1-888-808-6111 Option 1
Support Website

NetCarrier
24-Hour Tech Support
1-888-575-4754
http://netcarrier.com

Comcast Business
24-Hour Tech Support
1-800-391-3000
Support Website